Contact us

A real person reads every message. We answer within one working day, and we never write back at bedtime.

What is it about?

Something is broken✓A story would not play or loadA story upset my childWe read these first, alwaysDiamondsBalance, invites, what things costSomething elseIdeas and everything else

Your message

We will reply to

What happened

We attach the story you had open and your device details so you do not have to describe them.

Send message

You may not need to write

Three things people ask us most, answered already.

Are the stories safe for my child?›

How do invites work?›

How do I delete my account and stories?›

More questions and answers